FAQs


Q: What do I do if my debit card is lost/stolen?

A: If during normal banking hours, please contact the Foundation One Bank location nearest you.

 

If during non-banking hours, please contact SHAZAM at 1-800-383-3000.

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Q: Which ATMs in the area can I use without being charged a fee from Foundation One Bank?

A:You can use the SHAZAM Privileged Status ATM Locator tool to find ATMs in which you will not be charged a usage fee from Foundation One Bank when using your Foundation One Bank MasterCard. You can use any of the ATMs it lists that have the Privileged Status Icon.

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Q: Why won’t my debit card work?

A:Your Foundation One Bank MasterCard debit card has a transaction limit of $710 a day. If you wish to make purchases that exceed that amount in any given day, please contact the Foundation One Bank location nearest you to discuss the best option for making this purchase with a Client Services Representative.

 

You may be out of town and the SHAZAM Network has deemed this transaction as potentially fraudulent. To help in preventing this issue, contact a Client Services Representative at Foundation One Bank prior to leaving town so there can be a note applied to your account.

 

Your Foundation One Bank MasterCard has certain states and vendor types blocked for your security. Please contact a Client Services Representative at Foundation One Bank to see if this may be the issue. If so, they will be able to remove that block temporarily in order to process the transaction.

 

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Q: How do I enroll in online banking?

A:Visit Foundation One Bank’s homepage and click on the “Enroll here for Online Banking” link. From there you will enter in your personal information including your account number(s). Once we receive and review your enrollment application, you will receive an email with a temporary password to use for your first time logging in.

If you are enrolling in online banking for your business account(s), please enter the Tax ID Number in the “Social Security Number” field.

 

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Q: How do I order checks?

A:If you’ve ordered checks from Foundation One Bank before, call a Client Services Representative with the re-order number, or bring it by with your next deposit.

If you’ve never ordered checks from Foundation One Bank before, stop by the location nearest you to speak to a Client Services Representative.

 

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Q: What do I do if my checkbook is lost/stolen?

A:Contact a Client Services Representative as soon as possible. Depending on the situation, we may place a stop payment on the checks that were lost/stolen or we may close your account and open a new one.

 

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Q: How do I put a stop payment on a check or a group of checks?

A:Contact a Client Services Representative with the following information available: payee, date you wrote the check, amount of the check, check number, who signed the check, and why you are wanting to put a stop payment on it. There is a $30 fee for each stop payment.

 

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